Refund & Cancellation Policy

1. Class Slot Cancellation & Reschedule Policy

Because apparatus sessions (Group Reformer, Tower, and Private 1:1) have strictly limited capacity, reservations must be managed in accordance with the studio's cancellation timeline:

• Cancellation 12+ Hours Before Session: You may cancel or reschedule your reserved slot via your online Member Portal at any time up to 12 hours before the session start time. Upon cancellation, exactly 1 class credit is immediately refunded back to your account balance for future scheduling.
• Cancellation Under 12 Hours (Late Cancellation): Any cancellation made less than 12 hours before the scheduled session start time forfeits the credit. The booking status will be recorded as "Late Cancelled (Class Done)" and no credit refund or monetary refund will be issued.
• No-Show: If a client books a slot but fails to attend without prior cancellation, the session credit is automatically forfeited.

2. Membership Package Validity & 15-Day Renewal Rollover

• 8 & 12-Session Packs: Valid for exactly 1 Month (30 days) from the date of activation or first class booking.
• 24 & 36-Session Packs: Valid for exactly 3 Months (90 days) from the date of activation or first class booking.
• Trial Sessions: Valid for 7 days from purchase.
• 15-Day Renewal Rollover Guarantee: If your membership validity expires and you still have unused classes remaining, you are placed in a 15-day grace period. If you purchase a renewal membership within 15 days of your expiration date, all unused sessions will automatically be rolled over and added to your new membership credits. If renewal is not purchased within the 15-day window, the unused credits permanently expire and disappear.

3. Membership Fee Non-Refundability

All membership packages, private session packs, and workshop fees are strictly non-refundable and non-transferable once purchased, except under the circumstances outlined in Section 4 below. Memberships cannot be put on hold except for documented medical emergencies subject to studio management approval.

4. Technical Billing Errors & Failed Payment Refunds

In the event of an online payment processing error via Razorpay:

• Double Deductions / Failed Order: If your bank account or card is charged but no membership package or credits are added to your account due to an internet disconnection or gateway timeout, the transaction will automatically be reconciled by Razorpay and refunded to your original payment source within 5 to 7 business days.
• Manual Verification: If a refund has not been received after 7 business days, please email your transaction reference ID to Bayformpilatesstudio@gmail.com and our accounts team will verify and resolve the issue immediately.

5. Studio-Initiated Cancellations

In the rare event that Bayform Pilates must cancel a scheduled class due to instructor illness, apparatus maintenance, or studio emergencies, clients booked into that session will receive immediate notification via email/SMS and 100% of their session credit will be restored immediately to their balance.

6. Contact for Refund & Cancellation Inquiries

For any questions or support regarding payments, cancellations, or credit reconciliations, please reach out to:

Bayform Pilates Studio Accounts Desk
Panchsheel Plaza, N S Patkar Marg, behind Dharam Palace, Gamdevi, Mumbai, Maharashtra 400007
Email: Bayformpilatesstudio@gmail.com
Phone: +91 9987722328